|
Online Reservations Coming Soon Reservation Policies Please call 505-771-9312 to reserve your room. Occupancy rates are listed in room descriptions and do not include tax. Tax rate on rooms is 11.75% based on the New Mexico State lodging Tax, and include breakfast unless otherwise noted. Room rates may be higher and multiple night discounts do not apply during Balloon Fiesta. We will only hold a reservation with a Visa or MasterCard. If you do not have a credit card, you can mail us a money order to confirm your reservation. Payment is due at check-out. We prefer personal checks and cash payments. Cancellation Policy We require a 14 day cancellation notice. If you need to cancel your reservation in less than 14 days, you will be responsible for the entire amount of the stay unless we can re-book the room. We require a 45 day cancellation notice for rooms booked during Ballon Fiesta. Check In/Check Out Times On the day of your arrival, check in time is between 4:00pm -6:00p On the day of your departure, check out time is 11:00am, unless other arrangements have been made. Pet Policy Unfortunately, we do not allow pets. We have an affectionate and people friendly dog that lives on the premises, however she is not always dog friendly. Smoking Policy In consideration of all of our guests, smoking is only permitted in designated areas outside of the hacienda. Use of on-site amenities As a guest staying at La Hacienda de la Luna, you are welcome to take advantage of our infrared heat therapy sauna, mini trampoline and confidence fitness vibrating plate after you have signed the release form. If you intend to use the sauna and are experiencing health issues, please consult with your physician prior to your arrival. Through out the week, we frequently offer classes and workshops. If you would like to participate in these offerings, you may do so at a special guest discounted rate of 10% off. During your stay, you are welcome to book therapies from our wellness spa menu. The cost of your sessions is not included in your stay unless you have pre-booked or upgraded to a spa retreat package. Reservations for spa therapies are required. Complimentary tea and alkaline water is available throughout your stay. We do not serve alcoholic beverages. You are welcome to bring your own, and we will supply you with glasses and ice. We would be happy to prepare seasonal vegetarian or vegan snack, lunch or dinner for you with advanced notice for an additional fee. If you are staying here to celebrate a special occasion and would like us to have your room set up with special items such as fresh flowers, balloons or chocolates prior to your arrival, we will be happy to accommodate any reasonable request for an additional fee. |